December 15, 2015
A State Department consular team has won the prestigious 2015 President’s Award for Customer Service. The team was honored at an awards ceremony at the Eisenhower Executive Office Building on December 15.
Administered through the Federal Customer Service Awards Program, the President’s Award for Customer Service is designed to recognize, promote, and reward service excellence, professionalism, and outstanding achievement by federal employees, including teams working on initiatives with a direct impact on customers. The Award also seeks to help agencies identify practices that can be reproduced across the government.
This year, the Department of State was cited for the work performed by Foreign Service and Locally Employed Staff members of the consular section in Dhahran, Saudi Arabia, who overcame security and technical hurdles to offer on-site consular customer service to the hundreds of U.S. citizens building the world’s largest petrochemical facility in Jubail. By setting up regularly scheduled visits to academic, corporate, and residential sites, the Dhahran team reduced U.S. citizens’ risks faced during road travel in Saudi Arabia.
Source: U.S Department of State
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